RETURNS & EXCHANGES
Lastwolf® will give you the best. Pretty simple, right? If you have ordered the wrong size or have any other issue, you can always exchange or return your first order for free within the contiguous U.S. so long as:
- Your items are unworn, undamaged, in re-sellable condition (i.e. no creases, stains, scratches, decoloring, cigarette or cigar smell, etc.), and in its original packaging.
- Your return or exchange request is submitted and the product is returned within 10 natural days, counting from the day of receiving your purchase. Lastwolf will not accept returns or exchanges that exceed this period of time.
- Subsequent exchanges need to be approved by Lastwolf Customer Care and shipping will be at customer charge. On subsequent exchanges, returns can not be accepted.
- Lastwolf reserve the right to refuse returns that do not meet these criteria. Any returned product that do not meet the criteria for return or exchange can be returned to the customer at customer's expense.
- Returns or exchanges can not be accepted on less than $50.00 USD orders, custom-made products, products sold on final sale, and/or products bought with a 50% discount or more. Clearance or final sales do not apply to custom-made products.
Click Here to get started on an exchange or return.
Once our warehouse has received your return / exchange and has been validated by our QA team, please allow 2 weeks for an exchange, a refund or store credit to be issued. If it has been longer than two weeks, please contact us.
Any items purchased as close out or final sale may not be returned or exchanged.
RETURNS & EXCHANGES
(Available August 2022)
Lastwolf will produce the selected jacket by the specifications and measurements you will provide to us. Since this will be a one-of-a-kind jacket specially manufactured for you by one of our leather masters, certain conditions apply:
- We will ensure your tailor-made jacket complies with the best quality materials as well as the measurements provided by our customers, however, since your jacket will be a unique piece, returns or exchanges cannot be accepted. We strongly recommend not to rush taking your own measurements, have someone assist you, and double-check them.
- We will produce your jacket especially for you with patience and dedication. Your order will have 30 days of shipping time after the order is placed.
- Please consider that specials, promotions, and discount codes do not apply to tailor-made products.
- A Lastwolf executive will be always in touch with you to answer all your questions along the process.
- Available jackets for tailor-made will be shown in the Taylor-Made Section. If your style is not listed in this section, means that the model is not available for customization.